PRIVACY POLICY

Last updated: July 2026
 

SCOPE OF PRIVACY POLICY

At Our Little Keepsake Co, we understand the importance of protecting your privacy and personal information.

This Privacy Policy applies to your use of our website, regardless of how you access or use the website, including access through computers, tablets or mobile devices.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, contact us, subscribe to communications, or otherwise interact with our services.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, legal requirements or regulatory obligations. Any updates will be published on this page with the revised date.
 

CONTROLLER AND CONTACT INFORMATION

The entity responsible for collecting and handling your personal information is:

Our Little Keepsake Co
Australia

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to make a request regarding your information, you can contact us at:

Email: ourlittlekeepsakeco@gmail.com
 

USE OF OUR WEBSITE

When you visit or use our website, we may collect and process personal information to provide our products and services, operate our website, process orders, communicate with customers, improve our services and comply with our legal obligations.

We collect only information that is reasonably necessary for the operation of our business and the services we provide.
 

WHAT PERSONAL INFORMATION WE COLLECT

When you visit our website, create an account, contact us, or make a purchase, we may collect the following types of personal information:

Personal Information You Provide

This may include:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Order details

• Product preferences

• Customer enquiries and messages

• Any other information you voluntarily provide to us

Payment Information

When you make a purchase, payment information may be collected and processed by third-party payment providers.

We do not store your complete payment card details. Payment information is handled securely by our payment processing providers in accordance with their own privacy policies and security procedures.

Information Collected Through Website Use

When you browse our website, we may automatically collect certain information, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages viewed

• Time spent on our website

• Website activity and interactions

• Referral information

This information helps us understand how customers use our website and allows us to improve our products and services.
 

INFORMATION COLLECTED THROUGH COOKIES AND SIMILAR TECHNOLOGIES

We and selected third-party service providers may use cookies and similar technologies to improve your experience on our website.

Cookies are small data files stored on your device that help websites remember information about your visit.

Cookies may be used to:

• Improve website functionality

• Remember preferences

• Understand website traffic and usage

• Analyse customer behaviour

• Provide relevant marketing and advertising

The information collected through cookies may include:

• Pages visited

• Links clicked

• Browser information

• Device information

• Approximate location information based on your IP address

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain website features.
 

HOW WE USE YOUR PERSONAL INFORMATION

We collect and use your personal information for purposes including:

• Processing and fulfilling your orders

• Providing products and services requested by you

• Arranging delivery and providing shipping updates

• Responding to customer enquiries

• Providing customer support

• Processing payments securely

• Improving our website, products and customer experience

• Understanding customer preferences and website usage

• Preventing fraudulent or unauthorised transactions

• Sending marketing communications where you have provided consent

• Complying with legal and regulatory requirements

We will only use your personal information for purposes that are reasonably necessary for operating our business or where permitted by applicable law.
 

DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

We may disclose your personal information to trusted third parties where necessary to operate our business, provide our products and services, or fulfil your requests.

These third parties may include:

• Website and eCommerce providers, including Wix

• Payment processing providers

• Shipping and delivery providers

• Marketing and analytics providers

• Technology providers that assist us with website operation, security and customer services

We only provide third parties with the information necessary for them to perform their services.

We do not sell, rent or trade your personal information to third parties.

Some third-party providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled appropriately and in accordance with applicable privacy laws.
 

WIX AND THIRD-PARTY SERVICES

Our website is operated using Wix, which provides the platform and technology that allows us to operate our online store.

Wix may collect and process personal information in accordance with its own privacy policy. You can review Wix’s privacy practices through their privacy policy.

We may also use third-party services such as payment providers, analytics providers, email marketing platforms and shipping providers to support our business operations.

These providers may collect, use and store personal information according to their own privacy policies and terms.
 

MARKETING COMMUNICATIONS

If you choose to subscribe to receive communications from us, we may send you information about:

• New products

• Special offers

• Promotions

• Updates about Our Little Keepsake Co

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Removing your consent for marketing communications will not affect transactional communications, such as order confirmations, shipping updates or customer service messages.

 

TARGETED ADVERTISING AND ANALYTICS

We may use analytics and advertising services to understand how visitors interact with our website and to improve our marketing.

These services may collect information such as:

• Website visits

• Pages viewed

• Device information

• Browser information

• General location information

• Interaction with advertisements

This information may help us measure website performance and provide more relevant advertising.

You may be able to manage advertising preferences through your device settings, browser settings or through advertising provider tools.
 

STORAGE AND RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes outlined in this Privacy Policy, including:

• Completing transactions

• Maintaining business records

• Meeting legal, accounting or tax obligations

• Resolving disputes

• Enforcing agreements

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise that information.
 

ACCESSING AND CORRECTING YOUR INFORMATION

You may request access to the personal information we hold about you or request that inaccurate information be corrected.

To make a request, please contact us at:

Email: ourlittlekeepsakeco@gmail.com

We may need to verify your identity before processing requests to protect your personal information.

We will respond to requests within a reasonable timeframe and in accordance with applicable privacy laws.
 

YOUR PRIVACY RIGHTS

Depending on applicable laws, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Withdraw consent where processing is based on consent

• Request deletion of information where legally permitted

• Make enquiries or complaints about how your information is handled

If you believe your privacy has been affected, please contact us first so we can work with you to resolve your concerns.
 

COOKIES AND SIMILAR TECHNOLOGIES

When you use our website, we and selected third parties may use cookies and similar technologies to provide a better, safer and more personalised browsing experience.

Cookies are small data files placed on your device that allow websites to recognise your device and remember certain information about your visit.

Cookies and similar technologies may be used for:

• Website functionality

• Remembering customer preferences

• Analysing website traffic

• Understanding how visitors interact with our website

• Improving website performance

• Supporting advertising and marketing activities

You can manage, restrict or disable cookies through your internet browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
 

DATA SECURITY

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

We use appropriate technical and organisational measures to help protect information collected through our website, including security features provided by our website platform and service providers.

However, no method of online transmission or electronic storage is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

If we become aware of a data breach involving your personal information, we will take appropriate steps in accordance with applicable Australian privacy laws, including assessing whether notification requirements apply.
 

CHILDREN'S PRIVACY

Our products may be designed for children; however, our website and services are intended for parents, guardians and adult customers.

We do not knowingly collect personal information directly from children without appropriate consent from a parent or guardian.

If you believe that a child has provided us with personal information without appropriate consent, please contact us and we will take reasonable steps to address the matter.
 

THIRD-PARTY LINKS

Our website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

AUSTRALIAN PRIVACY LAW

Our Little Keepsake Co operates in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) where applicable.

Nothing in this Privacy Policy excludes, restricts or modifies any rights or protections available to customers under Australian law, including rights that cannot be excluded under the Australian Consumer Law.
 

COMPLAINTS AND PRIVACY CONCERNS

If you have any questions, concerns or complaints regarding how we handle your personal information, please contact us:

Our Little Keepsake Co
Email: ourlittlekeepsakeco@gmail.com

We will review your concern and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
 

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any changes will be published on this page with the updated date.

Your continued use of our website following any updates means you acknowledge the updated Privacy Policy.
 

CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Our Little Keepsake Co
Email: ourlittlekeepsakeco@gmail.com