Shipping & Returns
Shipping
At Our Little Keepsake Co, we want your order to arrive safely and smoothly. We work with trusted suppliers and delivery partners to ensure your products are carefully prepared and shipped to you.
Order Processing
Orders are processed once payment has been received. Processing times may vary depending on the product and supplier fulfilling your order.
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Delivery Times
Delivery times vary depending on your location, product availability, and the delivery provider used. Estimated delivery timeframes will be provided where available.
Please note that delivery timeframes are estimates only and may be affected by factors outside of our control, including carrier delays, weather conditions, peak periods, and public holidays.
Multiple Items
If your order contains multiple products, items may arrive separately depending on availability and the supplier fulfilling each item.
Incorrect Delivery Information
Please ensure your shipping details are correct at checkout. We are unable to guarantee changes can be made once an order has been processed.
If you notice an error with your shipping details, please contact us as soon as possible.
Damaged or Lost Orders
If your order arrives damaged or you believe your parcel has been lost, please contact us as soon as possible with your order details and any relevant photos so we can assist you.
Returns
We want you to love your purchase. If you experience an issue with your order, please contact us and we will do our best to assist.
Faulty or Damaged Items
If your item arrives faulty, damaged, or significantly different from what was described, please contact us within 7 days of receiving your order with your order number and photos of the issue.
We will assess the issue and work with you to provide an appropriate resolution.
Change of Mind
Due to the nature of our products, change-of-mind returns may not be accepted unless otherwise stated.
Please choose your items carefully and refer to product descriptions, sizing information, and care instructions before purchasing.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or guarantees available to customers under Australian Consumer Law, including rights that cannot be excluded by law.
Contact Us
If you have any questions regarding shipping or returns, please contact us at: